Frequently Asked Questions

How soon can I book an appointment with SDI? Can I fit my appointment into my work schedule?

We offer flexible hours. There are even times in which we can schedule you for the same day you call for an appointment.

Why do I need to be at the clinic at least 15 minutes before my exam time?

It's necessary for you to arrive early in order to complete your paperwork and prepare for your exam.

What do I need to bring with me to facilitate the payment process?

Bring a photo ID and your complete insurance information, including your insurance card, ID number and group number. In addition, for workers' compensation claims, bring your claim number, and the date of injury.

Do I need pre-authorization from my heath care policy or plan?

Some plans do require pre-authorization. Check with yours to see if this is necessary. Your insurance company can also answer any questions you may have about what is covered and what is not.

Does SDI file secondary claims as well as primary ones?

Yes, we do.

I don't have medical insurance. Can I get a price quotation on my procedure?

If you do not have medical insurance and/or you are concerned about paying for your procedure, call SDI at 707-646-4646. We'll give you an estimate.

May I get a copy of my image?

Yes, call SDI to request a copy of images. We are completely digital and distribute images on CD's. We do not have the ability to produce hard-copy films.  The images we produce are digital and only available on CD.

How long does SDI keep my records on file?

We maintain the images and reports from your exam(s) in accordance with state laws (in most cases for a minimum of seven years).

Will I need a driver?

Some procedures require a driver for your safety (for example, if you are taking Valium for an MRI or having a biopsy). When the appointment is made, you will be told if a driver is needed. Please make the necessary arrangements.

Are there weight restrictions on certain exams?

In most cases, SDI is successful in imaging patients of all body types. However, there are certain limitations. Please let us know if you have a concern.

How soon will I receive the results?

A transcribed report is typically sent to your doctor within 48 hours of your examination.